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Support
Frequently asked questions
Everything you need to know about the product and billing.
Is there a free trial available?
Absolutely! Any user can try Prolog for free. The free trial is limited to 1 User on 1 Show, with a total of 25 Writer submissions. It’s the perfect way to take Prolog for a spin and see if it’s right for you.
That’s it? 3 Plans?
Kinda! We offer an off-menu Hiatus plan that lets you hold on to all the data you input for $49 / user per month. This plan is view-only, and is perfect for maintaining a master list of writers between staffing one season and the next.
What is your cancellation policy?
The Showrunner plan operates on a monthly basis and you can cancel your plan at any time. The cancellation policy of the Studio plan is outlined in your contract.
Do I get to keep all my data when I cancel?
For the purposes of security and privacy, we remove writer data when a plan is canceled. If you don’t want to pay for the full Showrunner plan but you want to preserve all the hard work you did tagging, rating and inputting notes, we offer an off-menu Hiatus plan that lets you keep your data for $49/user per month. Contact us for more info.
How much does the Studio plan cost?
It varies wildly! The cost for a production company with 6 employees and 4 active shows will cost less than the cost for a streaming platform with thousands of employees and hundreds of active shows. That’s why we want to talk to you: To optimize your plan for your specific needs. Contact us for more info.
How does billing work?
Any user can add a credit card to get started on the Showrunner plan. That card will be billed once per month and you’ll be sent an invoice to pass on to accounting.
